Frequently Asked Questions (FAQ)
What needs to be done to get started?
Each and every project that we handle is unique. However, generally we require the following from you: Your logo and a basic outline of the content that is required in the Design. Other requirements for material are recognized and notified by the Art Director on the basis of the project. We require 50% deposit in order to start your project.
When will I get to see the first concept Design?
As soon as we get all the materials we require, you would see the concept Design in 2 to 7 days. And, the time can also vary as per the volume of business. Since our team consists of keen graphic Designers, who do not believe in rushing through the work, but in going through quality Design time.
Do you provide your services nationwide?
Yes, our services are provided nationwide. We are just a click away from you. We have highly advanced proofing software that allows us to collaborate with our clients on their projects. This process makes you feel as if both of us are working on the same table.
Is an initial deposit required to begin my project?
Yes, a 50% deposit is required in order to start your project. The balance is due when you approve any of your item or all of them.
Is there any option to start work without a deposit?
It is almost like working for free, so we would politely and simply decline. We begin the production of your project as soon as you place the deposit. If on placing a deposit, you find that we have delayed the job by working on another project that didn’t make a deposit, we don’t consider it fair. Hence, we believe in being fair and asking everyone to make an initial deposit. Additionally, your deposit helps us in covering up the initial cost of the work.
How can I view the proofs?
An e-mail containing a link is sent to you, which can be opened to view your proof. You do not require any password or logging in information. You can directly make the comments on the proof to make any changes. We are able to respond directly to your comments and make changes.
If I order multiple products, do I receive a discount?
Yes, for multiple item orders we give discount to our clients. You can download the Get Started Toolkit in order to get all the details about our pricing.
How to send my files to you?
All of our clients simply e-mail their files to us. In case you need to send something heavy, you can discuss with the Art Director and we can arrange for uploading your files.
How much do you charge?
Our package for one order consists of graphic Designing, three revision rounds, high quality all-color printing and finished product shipping. However, if you want to speed up the production or if you require more revisions than the 3 rounds, then we charge an additional fee.
What is the fee for revisions?
There are unlimited revisions for each round and you get three rounds of revisions along with your package. Generally, this fulfills your entire requirement for revisions. However, if you require more than 3 rounds of revisions, then an additional round cost $50 for each round.
What does a revision round mean?
Once we give you a proof, you can carry out UNLIMITED revisions. And, once your revisions are complete, you can confirm by clicking on the ‘Decision Button’ in the proof. Then you need to click the button ‘Changes required,’ which informs us that you have completed the revisions. This completes one round. And, you have three such rounds of revisions within your package. When you give sufficient time to revise your proof completely, this many rounds are enough for the completion of your project. However, if you require additional rounds of revision, then you can take them for $50 for each round.
What is the need to pay $50 after three rounds? I thought it was all comprehensive?
Generally, all our clients require just 3 rounds of revisions, so we keep this many rounds to provide value to you at low prices. And every round gives you unlimited number of revisions. We collaborate along with you to guide you through the best ways to carry out the revisions.
One of our clients went through 15 rounds of revisions for one single project before approaching us. And, we brought it down to just three rounds and their project was complete. They are happier than ever before and their projects are processed faster. Additionally, this fee is not at all an hourly fee which is quite hard to predict or control. The complete structure gives you the control over the budget of the project.
How can I ensure that my project gets completed within three rounds of revisions?
You have a number of tips that can help make our collaboration a completely easy process for both of us. First, we ensure that we receive a thorough Design brief so that we can fulfill your requirements to create the initial Design concept. Then comes the stage of revision that you need to utilize efficiently and wisely.
1. The end decision make should come into the picture and he/she should be actively involved until completion.
2. Avoid taking everyone’s advice to make changes to the Design. This way, most of them would be obligated to make some kind of change, which is not at all a healthy option. But, it is recommended to receive initial input from anyone and as many people as you require and transfer the ideas to us. And, we will consider integrating those ideas into the initial Design concept. The collaboration as well as the revision process should be limited to not more than 2 individuals. Else, you would be compromising the Design in order to impress everyone. It should be known that committees do not do any good in promoting strong Designs.
3. Go through your Design proof in a thorough manner and notify every change or error by commenting and making revisions. And, once you have completed, re-check the proof and then only submit it for changes.
4. We have been into the business of Designing for more than a decade, so trust us in Services. We would always recommend to avoid going away with the temptation to re- Design the proof. If you have any kind of doubt, you can always discuss the different options with us. Since you hire us because we are the experts, let us keep all the options in front of you.
Why is there no option of hourly fees?
Our flat-rate fees are not only predictable, but it is within everybody’s budget. In this way, you have complete control on the amount you spend. However, hourly fees cannot be predicated and they are hard to manage or budget.
What happens after I approve the project?
Once you approve your project, your final balance is due. If you have taken a logo Design package with us, then the files are delivered to you and your printing work is sent to the press for printing job.
When should I make the final payment?
You final payment becomes due when the last item is approved by you.
Is it necessary to download the software to view my proof?
No. All you need is an internet connection and an e-mail
How I view your prices or receive a quote?
You simply need to sign up in order to get our Get Started Toolkit. In order to get your quote, just call us, because we could give you a special offer or discount in case you want to place a multiple item order.
In case, the Design is not to my taste?
The Designing process is carried out in collaboration with you so as to fulfill your requirements. However, it can be very rare that we create a Design that does not fulfill your expectation. That is taken up very seriously by us. In such a case we encourage you to inform us instantly about the shortfall. We encourage an honest and open discussion to bring us back on track. We regularly convey to our client that our Designing focus is to reach the target audience by sending the message in the most effective way. This is our highest priority. We do not encourage Designing just in order to fulfill the clients taste, for instance taking colors that the boss likes. Our biggest concerns are about the middleman in our collaboration process with the client. For instance, we provide you with the proof, which you show to the boss, who is not satisfied and informs you. And, you inform us what the boss wants and this process keeps going on. This has been experienced by us to be a highly time consuming process that generally keeps everyone unfulfilled. We know that the best results come up when the main decision maker gets closely involved with us in the collaboration process.
What if I find my print job done wrong?
Before your project goes for final printing to the press, you have all the control over it. We send for printing what is approved by you, so you need not worry. Only that Design gets printed what passes through your scrutiny and gets approved by your hand. However, if the printed pieces that you receive contain an error that was not approved by you in the proof, then you should contact us instantly.
I need a digital version of my Design to add it to my website. Can you do it?
Sure. We can create a PDF version out of your brochure for adding to your website. You clients will find it easy to download from your website or you may even e-mail it to them.
Can you print the Design that I already have?
Yes. You can download our Get Started Toolkit to check our prices. It would be helpful if you consider reviewing your Design at the hands of our Art Director for some suggestions.
Can I hire just your Designing services?
Sure, you can check out our Get Started Toolkit, which will give you all the pricing for our various services.
Each and every project that we handle is unique. However, generally we require the following from you: Your logo and a basic outline of the content that is required in the Design. Other requirements for material are recognized and notified by the Art Director on the basis of the project. We require 50% deposit in order to start your project.
When will I get to see the first concept Design?
As soon as we get all the materials we require, you would see the concept Design in 2 to 7 days. And, the time can also vary as per the volume of business. Since our team consists of keen graphic Designers, who do not believe in rushing through the work, but in going through quality Design time.
Do you provide your services nationwide?
Yes, our services are provided nationwide. We are just a click away from you. We have highly advanced proofing software that allows us to collaborate with our clients on their projects. This process makes you feel as if both of us are working on the same table.
Is an initial deposit required to begin my project?
Yes, a 50% deposit is required in order to start your project. The balance is due when you approve any of your item or all of them.
Is there any option to start work without a deposit?
It is almost like working for free, so we would politely and simply decline. We begin the production of your project as soon as you place the deposit. If on placing a deposit, you find that we have delayed the job by working on another project that didn’t make a deposit, we don’t consider it fair. Hence, we believe in being fair and asking everyone to make an initial deposit. Additionally, your deposit helps us in covering up the initial cost of the work.
How can I view the proofs?
An e-mail containing a link is sent to you, which can be opened to view your proof. You do not require any password or logging in information. You can directly make the comments on the proof to make any changes. We are able to respond directly to your comments and make changes.
If I order multiple products, do I receive a discount?
Yes, for multiple item orders we give discount to our clients. You can download the Get Started Toolkit in order to get all the details about our pricing.
How to send my files to you?
All of our clients simply e-mail their files to us. In case you need to send something heavy, you can discuss with the Art Director and we can arrange for uploading your files.
How much do you charge?
Our package for one order consists of graphic Designing, three revision rounds, high quality all-color printing and finished product shipping. However, if you want to speed up the production or if you require more revisions than the 3 rounds, then we charge an additional fee.
What is the fee for revisions?
There are unlimited revisions for each round and you get three rounds of revisions along with your package. Generally, this fulfills your entire requirement for revisions. However, if you require more than 3 rounds of revisions, then an additional round cost $50 for each round.
What does a revision round mean?
Once we give you a proof, you can carry out UNLIMITED revisions. And, once your revisions are complete, you can confirm by clicking on the ‘Decision Button’ in the proof. Then you need to click the button ‘Changes required,’ which informs us that you have completed the revisions. This completes one round. And, you have three such rounds of revisions within your package. When you give sufficient time to revise your proof completely, this many rounds are enough for the completion of your project. However, if you require additional rounds of revision, then you can take them for $50 for each round.
What is the need to pay $50 after three rounds? I thought it was all comprehensive?
Generally, all our clients require just 3 rounds of revisions, so we keep this many rounds to provide value to you at low prices. And every round gives you unlimited number of revisions. We collaborate along with you to guide you through the best ways to carry out the revisions.
One of our clients went through 15 rounds of revisions for one single project before approaching us. And, we brought it down to just three rounds and their project was complete. They are happier than ever before and their projects are processed faster. Additionally, this fee is not at all an hourly fee which is quite hard to predict or control. The complete structure gives you the control over the budget of the project.
How can I ensure that my project gets completed within three rounds of revisions?
You have a number of tips that can help make our collaboration a completely easy process for both of us. First, we ensure that we receive a thorough Design brief so that we can fulfill your requirements to create the initial Design concept. Then comes the stage of revision that you need to utilize efficiently and wisely.
1. The end decision make should come into the picture and he/she should be actively involved until completion.
2. Avoid taking everyone’s advice to make changes to the Design. This way, most of them would be obligated to make some kind of change, which is not at all a healthy option. But, it is recommended to receive initial input from anyone and as many people as you require and transfer the ideas to us. And, we will consider integrating those ideas into the initial Design concept. The collaboration as well as the revision process should be limited to not more than 2 individuals. Else, you would be compromising the Design in order to impress everyone. It should be known that committees do not do any good in promoting strong Designs.
3. Go through your Design proof in a thorough manner and notify every change or error by commenting and making revisions. And, once you have completed, re-check the proof and then only submit it for changes.
4. We have been into the business of Designing for more than a decade, so trust us in Services. We would always recommend to avoid going away with the temptation to re- Design the proof. If you have any kind of doubt, you can always discuss the different options with us. Since you hire us because we are the experts, let us keep all the options in front of you.
Why is there no option of hourly fees?
Our flat-rate fees are not only predictable, but it is within everybody’s budget. In this way, you have complete control on the amount you spend. However, hourly fees cannot be predicated and they are hard to manage or budget.
What happens after I approve the project?
Once you approve your project, your final balance is due. If you have taken a logo Design package with us, then the files are delivered to you and your printing work is sent to the press for printing job.
When should I make the final payment?
You final payment becomes due when the last item is approved by you.
Is it necessary to download the software to view my proof?
No. All you need is an internet connection and an e-mail
How I view your prices or receive a quote?
You simply need to sign up in order to get our Get Started Toolkit. In order to get your quote, just call us, because we could give you a special offer or discount in case you want to place a multiple item order.
In case, the Design is not to my taste?
The Designing process is carried out in collaboration with you so as to fulfill your requirements. However, it can be very rare that we create a Design that does not fulfill your expectation. That is taken up very seriously by us. In such a case we encourage you to inform us instantly about the shortfall. We encourage an honest and open discussion to bring us back on track. We regularly convey to our client that our Designing focus is to reach the target audience by sending the message in the most effective way. This is our highest priority. We do not encourage Designing just in order to fulfill the clients taste, for instance taking colors that the boss likes. Our biggest concerns are about the middleman in our collaboration process with the client. For instance, we provide you with the proof, which you show to the boss, who is not satisfied and informs you. And, you inform us what the boss wants and this process keeps going on. This has been experienced by us to be a highly time consuming process that generally keeps everyone unfulfilled. We know that the best results come up when the main decision maker gets closely involved with us in the collaboration process.
What if I find my print job done wrong?
Before your project goes for final printing to the press, you have all the control over it. We send for printing what is approved by you, so you need not worry. Only that Design gets printed what passes through your scrutiny and gets approved by your hand. However, if the printed pieces that you receive contain an error that was not approved by you in the proof, then you should contact us instantly.
I need a digital version of my Design to add it to my website. Can you do it?
Sure. We can create a PDF version out of your brochure for adding to your website. You clients will find it easy to download from your website or you may even e-mail it to them.
Can you print the Design that I already have?
Yes. You can download our Get Started Toolkit to check our prices. It would be helpful if you consider reviewing your Design at the hands of our Art Director for some suggestions.
Can I hire just your Designing services?
Sure, you can check out our Get Started Toolkit, which will give you all the pricing for our various services.
